Your Personal Information – what you need to know

Who we are and what we do

NHS North East Hampshire and Farnham Clinical Commissioning Group (CCG) is responsible for securing, planning, designing and paying for your NHS services, including planned and emergency hospital care, as well as community and primary medical care (GP) services. We also have a performance monitoring role for these services, which includes ensuring that the highest quality of healthcare is provided and responding to any concerns from our patients on services offered. This is known as commissioning. For further information please refer to the other pages in this section of the website.

Using your information

We need to use information about you to enable us to commission services effectively, efficiently and safely. Our CCG holds some information about you and this document outlines how that information is used, who we may share that information with and why, how we keep it secure (confidential) and what your rights are in relation to this.

What kind of information do we use? As a Commissioner we do not routinely hold or have access to your medical records. However, we may need to hold some personal information about you, for example:

  • Your name, address, your date of birth and your NHS number, contact details
  • Details of your GP, what treatment you have received and where you received it
  • Details of concerns or complaints you have raised about your health care provision and we need to investigate
  • If you ask us for our help or involvement with your healthcare, or where we are required to fund specific specialised treatment for a particular condition that is not already covered in our contracts with organisations that provide NHS care
  • If you ask us to keep you regularly informed and up-to-date about the work of the CCG, or if you are actively involved in our engagement and consultation activities or service user/Patient Participation Groups

Our records may include relevant information that you have told us, or information provided on your behalf by relatives or those who care for you and know you well, or from health professionals and other staff directly involved in your care and treatment. Our records may be held on paper or in a computer system.

The Fair Processing Notice covers the kind of information we use, what we use your Personal Confidential Data for, what we use non-identifiable data for, who we share information with, how we process information, the safeguards we have in place, and many other aspects of information processing and protection.

To see the complete Fair Processing Notice, click on the image on the right.

Privacy Policy

We are committed to protecting the privacy and confidentiality of anyone who uses our services.

Data Protection

In accordance with Data Protection Legislation, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.


A cookie is a piece of data stored on the user’s hard drive while they are visiting a particular website. It contains simple information about the user’s identity but no personal information. When the user closes their browser, the cookie is destroyed.

We do not make use of cookies to collect any private or personally identifiable information. We only use cookies to help us improve the functionality of our website. The cookies used by our system contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor. 

Log files and statistics

We use our records of the pages users have visited on to analyse trends, administer the site and track visitors' movements so that we can improve the site. Our records do not contain any personal information about users.

The server statistics are not designed to collect any individually identifiable information. Alongside the server statistics, we also collect information on popular search terms used on the website. This allows us to arrange our pages better and ensure that the content on them is relevant to our visitors. We also store visitor path information to help us with future design considerations. In addition to this we analyse download popularity (numerical by month), which we use to improve the organisation of our library of documents available to download.

Links to other websites

This website contains links to other sites. NHS North East Hampshire and Farnham Clinical Commissioning Group is not responsible for the privacy practices of other websites or the content that they publish. We encourage you to be aware of this when you leave our site and to read the privacy statements of other websites you visit that collect personal information. This privacy policy applies only to this website.

We do not pass on any personal information you have given us to any other site.

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