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The induction is tailored to the individual. We have previously held inductions with large groups, provided materials in electronic format with telephone support or met individuals for one to one training.

The length of the induction varies dependant on the style in which it’s offered, however all Community Ambassadors see the same materials.

Each induction, no matter how it’s delivered, provides background to the programme, lays out our promises to each other and covers important topics such as confidentiality and the Code of Conduct.

Each Community Ambassador is provided with a handbook which contains copies of the presentation, supporting documents and policies, which make up the framework of the volunteer programme. We attempt to induct new Community Ambassadors as quickly as possible and introduce them to their peers at one of our social and shared learning events held quarterly.

As Community Ambassadors are not entering people’s homes or working directly with vulnerable people, there is no requirement for a DBS (Disclosure and Barring Service) check to take place.

If individuals are nervous or unsure about volunteering with us, we offer a buddy system and are happy to pair them with a Community Ambassador who has been part of the programme for some time. The Coordinator is also there to provide any support required.

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