Patient and Public Involvement

Frimley Health and Care Integrated Care System (ICS) is committed to ensuring local people have the chance to help shape new services and provide feedback on how we can work better together as a health and care system. 

  • Throughout 2019 the ICS has been developing a new five- year strategy. This process has incorporated a large amount of stakeholder and public engagement including:

    • Mapping engagement and feedback across the ICS
    • Healthwatch led community engagement (Health and wellbeing survey with over 1500 responses and supporting focus groups)
    • Inspiration Station – innovative stakeholder engagement sessions for over 250 people including staff, voluntary sector and patient representatives.

  • Frimley Health and Care Community Panel has more than 1,700 members (recruited throughout the Summer of 2019) representing people who live in Ascot, Bracknell, Farnham, Maidenhead, North East Hampshire, Slough, Surrey Heath and Windsor.
    The panel help to gather views from a representative section of the communities served to understand their needs and experiences when planning and improving health and care.
    Panel members are asked to contribute their views in a number of ways including completing surveys, attending discussions via focus groups or workshops and attending relevant events.
    The panel received their first survey, focussed on health and wellbeing, in October 2019, the full results have now been analysed and can be viewed on the website.

  • Frimley Health and Care ICS actively works and collaborates with our Local Healthwatch and Voluntary, community and faith sector colleagues.
    In 2017 we established a Healthwatch Leads Network which brings together our Healthwatch partners from across the ICS area (Hampshire, Surrey, Windsor, Ascot & Maidenhead and Slough).
    In 2018 we also established a Voluntary Sector Leads network bringing together our CVS and volunteer centre partners.​ Further information is available here.​

  • A dedicated Maternity website  This is a patient-focused site, covering the entire maternity journey, from planning a pregnancy to parenthood.
    The site was developed by local women, working with midwives and doctors to design and test it, to ensure it was effective and easy to use.

  • End of life work  The three Clinical Commissioning Groups in Frimley Health and Care agreed to work together on End of Life Care to standardise care across the system to simplify treatment for patients and to bring the best practices from each area to bear for the whole community.

  • Self-care – Online resources aimed at supporting local people to better care for themselves, whether by treating their own minor ailments or improving their ability to understand and use local health services in a more effective way.

Further information and updates about ICS engagement work can be found here.


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