Comments, Questions, Compliments & Complaints

We are committed to ensuring that NHS services are as good as they can be. We welcome your comments, concerns, compliments or complaints about any of the services we purchase on your behalf.

How to make a comment or complaint or pay a compliment

The NHS can be a complex and confusing system. We understand that patients may not always know who is best to approach. If you contact us, we will do our best to ensure that your comment, compliment or complaint reaches the right person.

Should you wish to make a comment or complaint about a service that North East Hampshire and Farnham CCG commissions, or perhaps pay a compliment to an individual, team or unit, please contact the Patient Advice and Complaints Team using the below details:

Telephone: 0300 123 6258

Primary Care complaints, services not commissioned by the CCG and Freedom to Speak Up Guardian contact for Primary Care 

Although we are responsible for the majority of health services in the Aldershot, Farnham, Farnborough and Fleet areas; comments, compliments or complaints about any of the following should be sent directly to the service provider or to NHS England:

  • GPs
  • Dentists
  • Orthodontists
  • Pharmacists
  • Opticians
  • Any service provided by Specialised Commissioning – Specialist services are those which provide specialist care for rarer conditions and in fewer locations.

NHS England can be contacted via the below details:

Telephone: 0300 311 2233

Postal address:
NHS England
PO Box 16738
B97 9PT

Patient Advice and Liaison Service (PALS)

PALS provides free, informal, confidential help and advice for patients, carers and their families. It can provide information about local healthcare services, and aim to sort out problems quickly on your behalf in an informal, friendly manner.

Contact PALS by calling 0300 123 6258 or email

To find out more information on the services provided by PALS or to find your nearest PALS office please click here 

If you are unsure where to direct your compliment or complaint, please contact North East Hampshire and Farnham CCG in the first instance and the team will be able to advise you further.

If you are deaf and unsure how to make a complaint or raise a concern, this short video should help:

Advocacy Service

If you would like independent and free advice about the NHS complaints process you can contact the NHS Advocacy Service, which is provided by The Advocacy People.  Their contact details are:

Telephone: 0330 440 9000
Address: PO Box 375, Hastings TN34 9HU

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